The contract between you and Opaq.

1. Acceptance of terms

By downloading, installing, or using Opaq(the "Service"), or by creating an account on opaqai.com, you agree to be bound by these Terms of Service and by our Privacy Policy. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization, and "you" refers to both you and the organization. If you do not agree, do not use the Service.

2. Eligibility & accounts

You must be at least 16 years old and have the legal capacity to enter into a binding contract to use the Service. You are responsible for keeping your login credentials confidential and for all activity under your account. Notify us promptly at support@opaqai.com if you suspect unauthorized access.

You agree to provide accurate account information and to keep it current. Creating an account under a false identity, or on behalf of someone else without their authorization, is not permitted.

3. License to use

Subject to these Terms and your payment of any applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to install and use Opaq on devices you own or control, and to access the website, solely for your internal business or personal use.

You may not: (a) copy, modify, or create derivative works of the Service; (b) reverse engineer, decompile, or attempt to derive source code, except to the extent this restriction is prohibited by law; (c) rent, lease, resell, or sublicense access to the Service; (d) remove or alter any proprietary notices; (e) use the Service to build a competing product; or (f) use automated means to scrape, crawl, or extract data from the Service beyond what is permitted by our published APIs.

4. Acceptable use

You agree not to use the Service to:

• • Violate any applicable law, regulation, or third-party right, including privacy, wiretap, publicity, or intellectual property rights.
• • Commit fraud, cheat on an examination where the examining institution prohibits unauthorized assistance, or misrepresent your capabilities in a way that deceives an employer, counterparty, or regulator.
• • Harass, threaten, or discriminate against any person.
• • Transmit malware, launch denial-of-service attacks, or attempt to gain unauthorized access to any system, account, or data.
• • Interfere with the Service's operation or bypass any access controls, rate limits, or security features.

You are solely responsible for ensuring that your use of the Service in a given context is permitted by the policies and agreements that govern that context, including your employer's acceptable use policies and any examination or certification rules.

5. Recording & consent

Opaq captures audio from your Mac and streams it to a speech-to-text provider. Laws governing the recording and transcription of conversations vary by jurisdiction — some regions require the consent of one party, others require the consent of all parties, and some impose additional notice obligations.

You are responsible for complying with all applicable wiretap, eavesdropping, call recording, and privacy laws in your jurisdiction and in the jurisdictions of any other participants. You represent that, where required by law, you have obtained any consents and given any notices necessary before using the Service to process a conversation. Opaq is a tool; responsibility for lawful use rests with you.

6. Subscriptions & billing

Paid plans are billed in advance through Stripe on the cycle you select. Subscriptions renew automatically at the then-current price for successive periods unless canceled before the renewal date. You can cancel at any time from your account; cancellation takes effect at the end of the current billing period, and you retain access until then.

We may change prices with at least thirty days' notice. If you do not accept a price change, you may cancel before it takes effect. Taxes are your responsibility unless we are legally required to collect them. Enterprise pricing is sales-led; contact sales@opaqai.com.

7. Refunds

Fees are generally non-refundable. As a gesture of good faith, we consider refund requests made within seven days of the initial purchase of a paid plan on a case-by-case basis. One-time session top-ups and any usage consumed during the billing period are non-refundable. Nothing in this section limits rights you have under applicable consumer protection laws.

8. Third-party services

The Service integrates with third-party providers — including Anthropic, Deepgram, Stripe, and Supabase — to deliver core functionality. Your use of those providers through Opaq is subject to their own terms and privacy policies. We are not responsible for the acts or omissions of third-party providers, and availability of the Service may be affected by their uptime or policy changes.

Model and transcription access are included in your subscription. Opaq manages provider credentials on your behalf — you are not asked to supply your own API keys, and any usage limits are governed by the plan you have purchased.

9. Intellectual property

Opaq, including the software, website, branding, documentation, and all related intellectual property, is owned by us or our licensors and is protected by copyright, trademark, and other laws. Except for the limited license granted in Section 3, no rights are transferred to you.

If you send us feedback or suggestions, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use that feedback to improve the Service, without obligation to you.

10. Your content

You retain all rights in the content you submit to the Service — meeting audio, transcripts, context files, prompts, and any output generated from them. You grant us a limited license to process your content as necessary to operate the Service, provide support, and comply with law. We do not use your content to train our models or the models of our subprocessors.

You represent that you have the necessary rights, consents, and permissions to submit the content you submit.

11. AI output

Opaq uses generative AI models to produce live answers, summaries, and other outputs. AI output can be inaccurate, incomplete, misleading, or biased. Different users may receive similar output for similar inputs. You are responsible for reviewing, verifying, and deciding how to use any AI-generated output before relying on it, and especially before relying on it in a live customer conversation, interview, or regulated context.

Opaq does not guarantee accuracy, fitness for any particular decision, or any specific business, hiring, or other outcome.

12. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY DEFECT WILL BE CORRECTED.

13. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL OPAQ, ITS AFFILIATES, OR ITS LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, BUSINESS INTERRUPTION, OR LOST OPPORTUNITIES — WHETHER IN CONTRACT, TORT, WARRANTY, OR ANY OTHER LEGAL THEORY — EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO US FOR THE SERVICE IN THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS. THESE LIMITATIONS APPLY EVEN IF A LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO PARTS OF THIS SECTION MAY NOT APPLY TO YOU.

14. Indemnification

You agree to defend, indemnify, and hold harmless Opaq, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) your violation of these Terms or any applicable law; (c) your content or the content you process through the Service; or (d) your violation of a third party's rights, including recording or consent laws.

15. Termination

You may stop using the Service and close your account at any time. We may suspend or terminate your access immediately, with or without notice, if we reasonably believe you have violated these Terms, if required by law, or to protect the Service, our users, or third parties. On termination, your license ends and we may delete your account data in accordance with our Privacy Policy and applicable law. Sections that by their nature should survive termination will survive.

16. Disputes & governing law

These Terms are governed by the laws of the State of Delaware, excluding its conflict-of-laws rules. Before filing a claim, you agree to try in good faith to resolve the dispute with us by emailing support@opaqai.com.

Any dispute not resolved informally will be settled by binding individual arbitration administered by a reputable arbitration provider, seated in Delaware, under its then-current consumer rules. You and Opaqeach waive the right to a jury trial and the right to participate in a class or representative action, except where prohibited by law. You may opt out of arbitration within thirty days of first accepting these Terms by emailing us with "Arbitration opt-out" in the subject line. Claims for injunctive relief regarding intellectual property may be brought in a court of competent jurisdiction.

17. Changes

We may update these Terms to reflect new features, legal changes, or clarifications. When we make a material change, we will update the "Last updated" date and, where appropriate, notify account holders by email. Continued use of the Service after a change takes effect means you accept the updated Terms. If you do not accept, stop using the Service and cancel your subscription.

18. Contact

For support, billing, or legal notices, email support@opaqai.com. For sales and enterprise inquiries, email sales@opaqai.com.